Privacy Policy

This Privacy Policy explains how personal information may be collected, used, stored and protected when a user accesses the MyStake platform, registers an account, makes transactions, contacts support or interacts with any related services, products or promotional features. By using the website, the user confirms that they understand the general principles described in this policy.

Personal data may be collected when a user creates an account, completes profile details, makes a deposit, requests a withdrawal, contacts customer support, responds to verification checks or uses different parts of the platform. The information collected may include a name, date of birth, residential address, email address, telephone number, payment details, transaction history, account preferences, device data, IP address and records of interactions with the service.

Additional information may also be requested where necessary for identity verification, fraud prevention, responsible gaming procedures or compliance reviews. This can include proof of identity documents, proof of address, payment ownership evidence, source of funds information or other materials reasonably required to confirm that the account is being used lawfully and correctly.

Personal information is generally used to create and manage user accounts, process deposits and withdrawals, verify identity, maintain security, detect suspicious activity, respond to customer queries, improve site performance, monitor technical issues and ensure that services are provided in a safe and consistent way. Data may also be used to personalise certain parts of the user experience, including language preferences, payment presentation and account-related notifications.

The platform may process personal data to meet legal, contractual and operational obligations. This includes account administration, payment handling, fraud detection, anti-money laundering checks, safer gambling monitoring, dispute resolution, technical maintenance and the enforcement of site rules. Information may also be reviewed internally for risk control, service improvement and business continuity purposes.

Where marketing communication is available, contact details may be used to send updates about offers, services, product changes, promotions or other account-related materials. Users who do not wish to receive promotional messaging can usually manage their communication preferences through account settings or by using the unsubscribe method included in the message where applicable.

The website may use cookies and similar technologies to support functionality, remember preferences, understand user behaviour, improve performance and help maintain security. Some cookies are necessary for login sessions, language settings, navigation and payment flow, while others may be used for analytics, optimisation or promotional measurement. Users can usually manage cookie preferences through browser settings, although disabling certain cookies may affect site performance.

Personal data may be shared with selected third parties where this is necessary for operating the service properly. These third parties may include payment providers, identity verification services, fraud-prevention tools, software suppliers, hosting partners, customer support systems, analytics providers and professional advisers. Data is shared only to the extent reasonably required for those services to function, and such providers are generally expected to handle information securely and lawfully.

Information may also be disclosed where required by law, regulation, court order, lawful request from an authority or where disclosure is necessary to protect the rights, security, property or legitimate interests of the operator, its users or third parties. This includes situations involving suspected fraud, financial crime, payment disputes, account misuse, security incidents or responsible gaming concerns.

The platform may retain personal data for as long as necessary to fulfil operational, legal, regulatory, security and accounting obligations. Retention periods may vary depending on the type of data involved, the nature of the account activity, the status of verification processes and any legal requirements that apply to financial records, dispute handling or compliance monitoring. When information is no longer needed, it may be deleted, anonymised or securely archived where appropriate.

Reasonable technical and organisational measures may be used to protect personal data against unauthorised access, misuse, loss, alteration or disclosure. These measures can include access controls, internal security procedures, monitoring systems and secure handling processes. While the service aims to protect user information with appropriate care, no online system can be guaranteed to be completely free from risk, so users should also protect their own login credentials and device security.

Users are generally responsible for ensuring that the personal information they provide remains accurate and up to date. If account details change, such as an address, phone number, surname or payment information, users should update the relevant records or contact support so the platform can maintain correct and current account data.

Subject to applicable law, users may have certain rights in relation to their personal data. These may include the right to request access to stored information, ask for inaccurate data to be corrected, request deletion in some circumstances, object to certain forms of processing, request restriction of processing or ask for data portability where relevant. Such rights are not absolute and may be limited where the platform must retain information for legal, regulatory, fraud-prevention or contractual reasons.

Where account verification, transaction review, safer gambling checks or legal compliance obligations apply, some personal data may need to be retained or processed even if a user no longer wishes to actively use the service. This is a normal part of operating gambling and payment-related services and does not necessarily mean information is being used for marketing or non-essential purposes.

The service may contain links to third-party websites, payment portals, software providers or external tools. This Privacy Policy applies to the handling of data within the MyStake environment and does not automatically extend to third-party websites or services. Users should review the privacy practices of those external services separately when leaving the platform or interacting with connected providers.

Because the platform operates in an international digital environment, personal data may in some cases be processed, stored or accessed across different jurisdictions where service providers, infrastructure or support systems are located. Where this happens, reasonable steps may be taken to ensure that personal information continues to receive an appropriate level of protection in line with the operator’s internal standards and applicable legal requirements.

This Privacy Policy may be updated from time to time to reflect changes in legal obligations, operational practice, technical systems or platform features. The latest published version will generally apply from the moment it appears on the website. Users are encouraged to review this page periodically so they remain informed about how personal data may be handled over time.

Anyone with questions about privacy, account data, verification materials, marketing preferences or personal information requests should contact customer support through the official channels listed on the website. The support team can provide guidance on account-specific questions and explain the next steps for privacy-related requests where appropriate.